Control how booking updates are delivered before and after confirmation.
Notification settings idle.
Host
You have 7 reservations
2:00 PM
Enoch checks in
Relaxed Modern Studio • Gated • Wi‑Fi • Spintex
3:00 PM
NaTasha checks in
Luxury Penthouse • Gated • 15 min Airport Spintex
All day
Dominick’s group of 2 stays one more day
Stylish 1BR Apartment • 15 min Airport • Wi‑Fi Luxe
Review your guest
Share guest feedback.
Ready to submit.
Calendar
Tap a unit to block/open dates and edit nightly price.
Listings
Messages
A real guest inbox, with clean conversation threads and direct replies.
Inbox idle.
Inbox
Select a conversation
Open a real guest thread from the inbox to read and reply.
Earnings
$1,976.75
This month
Insights
★ 4.82
208 reviews
+4
🏡
Create a new listing
Launch a fresh Stayhia space for guests.
›
📘
Hosting resources
›
❔
Get help
›
🤝
Find co-host
›
➕
Create new listing
›
🎁
Refer a host
›
📄
Legal
›
↩️
Log out
›
Unit calendar
Select check-in/check-out range, then block/open dates and edit nightly price.
Selected range
No dates selected yet.
Ready.
Account settings
Version 26.18.1 (204694)
Login & security
Privacy
Control how your information is used and shared with others on StayHia.
Messages
Show people when I've read their messages.
Listings
Include my listing(s) in search engines
Turning this on means search engines, like Google, will display your listing page(s) in search results.
Reviews
Choose what’s shared when you write a review. Updating this setting will affect both past and future reviews.
Show my home city and country
Ex: City and country
Show my trip type
Ex: Stayed with kids or pets
Show my length of stay
Ex: A few nights, about a week, etc.
Show my booked services
Ex: Gourmet brunch or tasting menu
Data privacy
Help improve AI-powered features
When this is on, we use your data to develop and improve AI models that power certain features on StayHia. Learn more
Turn off message read receipts
How-to
Turn off message read receipts
Read receipts can help keep communication transparent by letting hosts and guests know when a message they've sent has been read. By default, read receipts are turned on for all messages on StayHia, but they can be turned off.
In this article
Turn off read receipts
What happens when you turn off read receipts
When you turn your read receipts off, other people can’t tell when you’ve read their messages. If the other person has their read receipts turned on, you’ll still be able to check if they’ve read your message.
How to check if your message has been read
The name, or names if there’s more than one person in the message thread, of who has read your message shows below the individual message next to “Read by.” If anyone in the message thread has their read receipts turned off, that person’s name won’t show, even if they’ve read your message.
Did this article help?
Related articles
How-to
Archive messages
Archiving your messages allows you to unclutter your Messages, but keep message threads for later reference.
How-to · Guest
How far in advance you can book
Reservations can be booked up to 2 years in advance, though availability depends on the Host.
How-to
Manage all your StayHia messages
Whether you travel or host, it’s good to know that all your messages are organized and searchable in one place.
Reviews for homes
How-to
Reviews for homes
Our community relies on relevant, authentic, and trustworthy reviews to help hosts improve and let future guests know what to expect. Guests can submit reviews to share feedback about the home they booked, while hosts can use those reviews to learn what’s going well and what they can improve.
In this article
Leaving a review for a home or a guest
Who can leave a review and when
After a guest checks out, both the guest and their host will be prompted to . Both parties will have 14 days after checkout to submit their review.
Reviews are only posted after both parties have submitted their reviews, or once the 14-day period has ended, whichever comes first.
📁 Note: Find out how reviews work for a group of guests.
If a reservation is canceled
If a reservation is canceled before the day of check-in, neither the host nor the guest will be able to leave a review about that reservation. Find out more about what happens if a host cancels a reservation.
Guests and hosts can leave a review for certain reservations that are canceled on or after the day of check-in (12:00 AM in the listing’s time zone).
Who can read reviews
Anyone can read public reviews and overall star ratings once they’re published. Individual subcategory star ratings and notes to the host are available only to the host and StayHia. StayHia may use any information from reviews to help hosts improve their listings, to help identify guests’ most-loved homes using Guest favorites and highlights, to impact search results, and to improve StayHia.
📁 Note: For more info on the impact of reviews as a host, check out ground rules for home hosts.
How listing and host ratings are calculated
Listing ratings
A listing’s rating is the average of the overall rating scores from all reviews of the listing. Once a home receives at least three reviews, the listing’s rating will appear next to the listing title in search results and on the listing page.
Host ratings
A host’s rating is the average of the overall rating scores from all reviews of that host’s listings. A host’s rating is shown on the host’s profile page alongside the written reviews. Learn more about ratings for homes.
For co-hosts, guest ratings and reviews won’t appear on their public profile, be included in their host rating, or affect their Superhost status. However, when co-hosts are viewed within the Co-Host Network, the host rating shown incorporates ratings from reservations they’ve managed as a host or co-host when the following permissions were in place on the check-in date: full access, messaging and calendar access, or team owner.
📁 Note: Reviews that have been removed by StayHia are excluded from the calculation of both listing and host ratings.
After reviews are published
Finding your reviews
Once you’re signed in to your StayHia account, you’ll be able to find both reviews you’ve written and reviews written about you on your public profile.
If a reservation has more than one confirmed guest, the host’s review for the group will appear on the profiles of all the other confirmed guests who have StayHia accounts and joined the reservation.
📁 Note: StayHia doesn’t moderate reviews before they’re published. However, reviews do need to relate to an authentic reservation, and may be removed if they violate our policy on authentic and trustworthy reviews. Find out more about editing or removing reviews.
Responding to a review
You can post a public response to a published review that someone has left for you as long as you follow our policy on authentic and trustworthy reviews.
Review display, search, and sorting
Reviews that are most relevant to you are shown first by default. You can also search reviews using keywords and sort reviews by recency, highest rating, or lowest rating. When review tags are selected, supporting reviews that mention those topics will be displayed and sorted by recency.
Guest details
To learn more about the guests who stayed at the home before, you can find information about the reviewers, such as their:
City, country, continent or region
Date of stay (example: Jun 2024, 3 weeks ago, today, etc.)
Trip type (example: stayed with kids, a group, or pets)
Length of stay (example: stayed one night, a few nights, about a week, or over a week)
📁 Note: This information is based on public information on the reviewer’s profile page or other information the reviewer submitted to sign up for StayHia or complete their booking. To hide your information, opt out of review highlights.
Guest favorites and highlights
Guest favorites and highlights identify the homes that are the most loved by guests. Listings must have at least 5 reviews in the last 4 years with 1 review in the last 2 years to be eligible for a Guest favorite label, a top homes highlight, or a percentile ranking label. Learn more about Guest favorites and highlights.
Did this article help?
Related articles
Community policy
Authentic and trustworthy reviews
Our policy helps ensure helpful, informative, and accurate reviews for guests and hosts.
How-to
Leave a review
Ready to share a review? Learn how.
How-to
Editing a review
You can edit a review for a home until your review is published.
Leave a review
How-to
Leave a review
📁 Note for experiences: The information in this article applies to homes and guest stays in StayHia’s current review flow. Experience-specific review flows can be handled separately if needed.
Ready to share a review? You have 14 days after checkout to highlight what you loved or share what could be improved.
In this article
Leave a review for your host
Leave a review for a guest stay
Did this article help?
Related articles
Community policy
Authentic and trustworthy reviews
Our policy helps ensure helpful, informative, and accurate reviews for guests and hosts.
How-to
How long you have to write a review
You have limited time after your stay or service ends to write a review.
How-to
Editing a review
You can edit a review for a home until your review is published.
Deactivate account
If you deactivate your StayHia account, your profile will be hidden, upcoming activity may be affected, and access will be removed until you contact support.
Before you continue
• You can’t deactivate while a reservation is active on your account.
• You can’t deactivate while a review window is still open after a reservation ends.
• Once those are resolved, you can come back here and continue.
Why are you leaving?
Personal info
Filter by listing
0 selected
Monthly earnings
Date
Paid
Upcoming
Total (USD)
July 2026
—
$633.26
$633.26
June 2026
—
$615.62
$615.62
May 2026
$1,976.75
$715.07
$2,691.82
April 2026
$3,392.13
—
$3,392.13
March 2026
$4,691.48
—
$4,691.48
February 2026
$4,139.10
—
$4,139.10
January 2026
$5,292.43
—
$5,292.43
December 2025
$5,370.68
—
$5,370.68
November 2025
$1,914.88
—
$1,914.88
October 2025
$2,690.68
—
$2,690.68
September 2025
$3,602.05
—
$3,602.05
August 2025
$3,110.78
—
$3,110.78
July 2025
$3,695.70
—
$3,695.70
June 2025
$3,475.19
—
$3,475.19
May 2025
$2,967.77
—
$2,967.77
April 2025
$2,773.09
—
$2,773.09
March 2025
$3,144.22
—
$3,144.22
February 2025
$2,808.93
—
$2,808.93
January 2025
$2,693.28
—
$2,693.28
Performance
Summary
May 2026
Filtered by 29 listings
Paid
$1,976.75
Upcoming
$715.07
Total (USD)$2,691.82
Paid breakdown
Gross earnings$2,037.88
Adjustments$0.00
Host service fee-$61.13
Taxes withheld$0.00
Total paid (USD)$1,976.75
Performance stats
Based on past reservations for this period
Nights booked134
Avg night stay26.8
Earnings comparison
May 2026
$2,691.82
May 2025
$2,967.77
Display future earnings
Includes confirmed bookings only.
Upcoming
🔍Search upcoming
You can search by payout amount, reservation confirmation code, or resolution code.
$3,384.61
Paid
🔍Search paid
You can search by payout amount, reservation confirmation code, or resolution code.
To start, let us know where you'd like us to send your money.
Billing country/region
This is where you opened your financial account. More info
How would you like to get paid?
Payouts will be sent in USD.
Billing country/region
Which location do I choose?
To send your money, we need to know where you opened your financial account.
What if I don’t have a financial account?
If you don’t have a financial account yet, or if you’re not sure how you’d like to get paid, choose your location to find out what options are available.
Questions? Visit our Help Center to learn more about setting up payouts.
Home › Payout methods
Payout methods
Payout setup and management;
Types of payout methods
Pay to card is a quick and flexible option for getting your earnings. You can opt in or o...
Guide • Hosting
When payout methods usually become ready
Adding a new payout route is usually straightforward, but approval can take a little time. While it’s being reviewed, it may appear with a pending status.
Setup timing varies by provider, region, and verification checks. Common timelines look like this:
Fast Pay: Often available immediately when supported and eligible.
Pay to card: Often available immediately after approval.
PayPal: Often ready within about 2 business days.
International wire: Often ready within about 2 business days.
Western Union: Often ready within about 2 business days, depending on region.
Bank account: Usually around 3 to 5 business days.
ACH direct deposit: Usually around 5 to 7 business days where available.
Payoneer prepaid card: Approval may take a couple of business days, with physical delivery taking longer.
Local regional methods: Timing depends on local support and provider review.
What happens after your payout method is ready
Once a payout method is approved, the pending label is removed and the method becomes usable. If you’ve already chosen it as your default method, it should reflect that status too.
Using a default method helps future payouts move automatically. After approval, any held payouts may release once other checks are clear, and final arrival time still depends on the payout provider.
Here are a few sample payout status cards:
APR 17 – MAY 11
Payout status details
A payout may need extra processing time before funds settle in your account, even after release is shown.
Go to earnings›
Learn more›
RECENT PAYOUT
Processing can vary
Banks and card providers may take additional time before deposited funds appear on your side.
Below is one common desktop flow for adding a payout route:
Open the main menu, then go into account and payment settings.
Choose the payouts area and start a new payout method setup.
Select the billing country or region tied to the financial account.
Pick the payout route you want and continue.
Enter the requested details, review them, and finish setup.
Choosing your default payout method
The first payout route you add is usually treated as the default one. If you add more than one method later, you can switch which one should receive payouts first.
How getting paid works
In some regions, a small verification amount may be used to confirm your account details before live payouts begin. Once the payout route is approved, earnings can be released there for processing.
You can usually monitor status from your earnings or payout area at any time.
Payout route types
Fast payout options: Available in some countries and may work with supported debit or prepaid cards. Limits and fees can vary.
Card-based payouts: Some regions support sending payouts directly to eligible cards, subject to provider rules and limits.
Bank transfer: Often requires routing and account details, may use verification deposits, and can be limited to accounts in the same country as setup details.
Digital wallet options: Some areas support providers like PayPal, with provider-specific fees or eligibility rules.
Payoneer-style prepaid card routes: May require approval before payouts can start and can have transaction caps.
International transfer routes: May require IBAN or bank account information and can include fees depending on region.
Cash pickup providers: Some regions support pickup-based payout methods with local restrictions and fees.
ACH-style direct deposit: Where available, this can offer low-fee bank deposits within supported territories.
Troubleshooting payout setup issues
Name mismatch: Make sure the name on the payout method aligns closely with the payment account and identity records.
Missing tax details: Some accounts need tax information completed before payout setup can continue.
Phone verification delay: Recently changed phone numbers may take time before verification works normally again.
Too many attempts: Repeated setup attempts may trigger temporary waiting periods before you can try again.
Region-specific limits: Some countries may require setup from a web browser or may restrict app-based payout setup.
Check labels like default, pending, or error to understand your payout method status.
Guide • Hosting
Choose a primary payout method
ACTIVE EARNINGS
Payout summary snapshot
Recent earnings may still need provider processing time before they appear in your receiving account.
Go to earnings›
Learn more›
SETUP NOTE
Default payout preference
If you have more than one payout route, choose which one should receive funds by default first.
Review payout methods›
Learn more›
You need at least one payout route before earnings can be sent. If you add more than one, you can choose a primary one and, where supported, split payouts across methods later.
Set your primary payout method
Your active primary method is usually labeled clearly inside the payouts area.
Desktop steps:
Open the menu, then go to account settings and payment settings.
Open the payouts area.
Select edit next to the payout route you want to make primary.
Choose the option to make it the main payout route.
Remove a payout method
To remove a payout route, you typically need a different approved method to become the primary one first.
Desktop steps:
Open the menu, then go to account settings and payment settings.
Go into payouts.
Edit the payout route you want to remove.
Choose remove.
Removal may be blocked if payouts are still pending or if active hosting-related transactions still depend on that route.
To divide future payouts between more than one destination, you create routing rules. Those rules determine how funds and adjustments are allocated for each listing.
Examples:
Send all earnings from one listing to one payout route, while another listing uses a different route.
Split a single listing by percentage, such as sending 20% to one destination and 80% to another.
Adding payout methods first
Before creating split rules, make sure the payout methods you want to use are already added and approved. Once they show as ready, they can be used in routing rules.
How to set up split payouts
Desktop steps:
Open the main menu and go to account settings, then payments.
Open the payouts area.
In the payout distribution section, add a routing rule and choose where each portion should go.
Save the changes.
Other devices may surface similar options in different menus depending on the experience being used.
Using split payouts with co-host payments
If you also share earnings with a co-host, both systems can work together. A common pattern is:
The routing rule divides the payout first.
The co-host share then applies within each routed portion.
Example:
Total host payout: $500
Routing rule: 80% to method A ($400), 20% to method B ($100)
Co-host share at 20%: $80 from method A and $20 from method B
Routing rules apply to future payouts
New routing rules generally affect future payouts only. They typically won’t rewrite payouts tied to older confirmed reservations created before the rule existed.
Managing payout rules later
You can usually review and adjust payout routing from the earnings or payouts area. If a payout is still pending, the available controls may vary based on the number of payout methods involved and whether the payout has already started processing.
Expected timing can differ based on payout release timing, reservation details, and provider processing.
Guide • Hosting
Payout methods for multifamily properties
If you run or own a property listed through a multifamily setup, how payouts work can vary depending on the type of program attached to the building or unit.
If your property participates in a building partnership program, you may be able to define a building revenue-share percentage. That share represents part of the hosting income that is routed to the property program itself, based on the agreement tied to that building.
That share is usually calculated as a percentage of eligible earnings and is often limited to a single payout route per property.
How to update the building revenue-share payout route
Open the properties area and choose the building or property you want to edit.
Open the property settings section.
Go into payout methods and choose the route that should receive the building revenue share.
Revenue from directly managed units
If you directly own or manage units that are listed individually, those payouts can usually be configured more like regular host payouts. In some setups, they can also be distributed across more than one account using payout rules.
To learn more, use the guides for adding payout methods and splitting payouts across multiple routes for directly managed listings.
If you want more program-specific details, you can also review materials for real estate hosting partnerships or building-friendly hosting programs.
Arrival timing still depends on payout release timing, reservation details, and provider processing.
Guide • Hosting
Using PayPal for payouts
RECENT PAYOUT
Payout details snapshot
Recent reservations can still require provider processing time before funds appear in your final account.
Go to earnings›
Learn more›
WALLET OPTION
A flexible payout route
In supported countries, PayPal can work as a payout destination for hosting earnings.
Review payout settings›
Learn more›
PayPal can be a convenient way to receive payouts where it is supported. Availability and processing details depend on your country, your account, and provider requirements.
PayPal is only offered as a payout option in supported locations. The easiest way to confirm availability is to check the payout setup flow for your selected country or region.
Connect your PayPal account
Make sure your PayPal account is active and ready to receive funds.
When adding PayPal as a payout route, enter the correct email address tied to that account.
Additional verification may be required by PayPal, such as identity or address checks. If verification is incomplete, payouts may be delayed until the account is fully approved.
Receiving payouts into PayPal
Once the account is connected and approved, released payouts can be sent directly there. In many cases, PayPal delivery can happen within roughly one business day after the payout is released for processing.
Possible fees
The hosting platform may not charge an extra PayPal-specific payout fee, but PayPal itself can still apply fees depending on your account type, country, or receiving setup.
Per-transaction payout limits
PayPal may apply maximum transaction limits that vary by market. If a payout is larger than the allowed amount, it may be broken into smaller payments.
Many countries: often up to around $50,000 USD per transaction.
Japan: may use a daily limit in local currency.
India: may use a lower daily-equivalent cap in USD terms.
Other local markets: limits may differ based on regional rules and provider settings.
If you rely on a local-currency receiving setup, make sure the PayPal account is configured correctly for that market to reduce payout issues.
Use payout status labels and recent activity to confirm whether a method is active and ready.
Guide • Hosting
Payouts through a Payoneer debit card
RECENT PAYOUT
Payout details snapshot
Released earnings can still need extra provider processing time before they appear in your final payout destination.
Go to earnings›
Learn more›
CARD OPTION
A prepaid card payout route
In supported regions, a Payoneer-linked prepaid card can be used to receive payouts once setup is approved.
Review payout settings›
Learn more›
If this payout route is offered in your selected country or region, it should appear as an option while adding a payout method. If you already have a compatible card account, you may need to connect it through the provider before it can receive payouts.
If you’re creating a new Payoneer account for payouts, use details that match your payout settings as closely as possible. The provider may review your information and ask for extra verification, such as identity or tax-related documentation.
Approval often arrives within a couple of business days, though delivery of a physical card can take longer depending on your location.
If the provider’s verification steps are not completed within its required window, the setup may expire and need to be started again.
Receiving payouts on your debit card
After the card setup is approved, released payouts can be sent to the associated prepaid card account. In some supported markets, payouts may arrive within a few hours after release, though exact timing still depends on the provider and local processing conditions.
A typical transaction cap may apply, and usually only one Payoneer card payout route can be active per account at a time.
Payoneer-related fees
The payout provider may apply fees for some activity, including certain transfers, balance inquiries, ATM usage, cross-border activity, or transactions outside the card’s primary region. Those costs are provider-controlled and can vary by country and card terms.
An international wire transfer is an electronic bank transfer that moves money across borders, often in a different currency than the local one used by your receiving bank.
Possible fees to consider
Receiving a cross-border bank payout may involve fees such as:
Your bank: Some banks charge to receive foreign-currency transfers.
Intermediary banks: If the funds pass through other institutions before arrival, extra charges may be deducted along the way.
The final cost can vary by bank, country, and transfer path, so exact deductions are not always known in advance.
Setting up international wire transfers
Adding a new payout method is often quick, but verification may still take a little time. While review is happening, the payout route may show as pending.
To receive payouts through international wire transfer:
Enter your local banking details in payout settings, even if your bank works with intermediary institutions.
Depending on location, you may need to provide an account number, IBAN, or similar receiving information from your bank.
In many cases, intermediary bank handling is managed in the background, so you may not need to enter separate intermediary details yourself.
A per-transaction cap may apply in some setups, often around $50,000 USD or local equivalent depending on the payout system.
Staying safe
Use official payout settings and trusted account controls when entering banking information. If anything about a payout request seems suspicious, stop and verify it through the official support or account channels before acting.
With a cash pickup route, released earnings are sent through a transfer partner and can then be collected using the identification and transfer details required by that provider. Availability depends heavily on country support and local regulations.
What details you may need
To set this up, you may be asked for the full legal name tied to the pickup, country details, and other information required by the transfer provider. The information must usually match the identification you plan to show when collecting funds.
Typical timing
Once a payout is released, pickup availability can often happen within roughly one business day, though exact timing depends on the provider, local holidays, and review steps.
Some providers may apply per-transfer limits or fees based on local rules.
Safety reminders
Only use payout details you entered through official account settings. If any pickup request or support message seems unusual, pause and confirm it through official support channels before taking action.
Check payout status labels and recent activity to make sure the method is active and usable.
Guide • Hosting
Payouts by Fast Pay
RECENT PAYOUT
Payout details snapshot
Recent payouts may still need extra processing time before they appear in your receiving account.
Go to earnings›
Learn more›
FAST OPTION
A quicker payout route
Fast Pay can send money to eligible debit or prepaid cards more quickly than many standard bank routes.
Review payout settings›
Learn more›
Fast Pay is designed for quicker access to released earnings. When eligible, funds can be routed to supported Visa or Mastercard debit cards and certain prepaid cards much faster than a standard bank transfer.
Guest-facing charges work differently from host payout timing and payout route setup.
Guide • Hosting
Payouts by Pay to card
RECENT PAYOUT
Payout details snapshot
Released earnings may still need provider processing time before the funds appear on the destination card.
Go to earnings›
Learn more›
CARD PAYOUT
A faster card-based option
Where supported, pay to card can route released funds to eligible cards more quickly than many bank-based routes.
Review payout settings›
Learn more›
Pay to card can speed up how quickly you receive released earnings by sending them to an eligible Visa or Mastercard debit or prepaid card in supported markets.
If you are VAT-registered, please add your VAT ID. Learn more
Need help?
Get answers to tax-related questions in our Help Center.
Tax documents required for filing taxes are available to review and download here.
You can also file taxes using detailed earnings info, available in the earnings summary.
2025
2024
2023
No tax document issued
2022
No tax document issued
For tax documents issued prior to 2022, contact us.
Need help?
Get answers to questions about taxes in our Help Center.
1099-K
Taxpayer
Akhenaten Mensah (******54)
Date issued
Jan 8, 2026
Find answers to questions about tax documents in our Help Center.
Request a correction
If there are incorrect details in this tax document, request a corrected version to be issued to you and the IRS. Learn more about corrections to tax documents.
About this tax document
This tax document is an annual summary of US reportable earnings received through StayHia. A copy has been issued to you and the IRS for tax reporting purposes.
Department of the Treasury • Internal Revenue Service
Form 1099-K
Payment Card and Third Party Network Transactions
OMB No. 1545-2205
Copy B
For Payee
Filer
StayHia, Inc. 888 Market Street Attn: Tax Department San Francisco, CA 94103
Questions: StayHia Customer Support • 855-424-7262
Filer TIN
26-3051428
Payee TIN
XXX-XX-8454
Payee
Akhenaten Mensah 304 South Jones Boulevard 4410 Las Vegas, NV 89107
1a Gross amount
$41,811.96
1b Card not present
$0.00
2 Merchant code
- -
3 Transactions
291
Account number
516223048
Monthly totals
5a January $3,238.41
5b February $2,942.20
5c March $3,354.67
5d April $3,119.97
5e May $3,332.87
5f June $3,708.12
5g July $3,839.57
5h August $3,207.00
5i September $4,024.13
5j October $2,822.43
5k November $2,461.99
5l December $5,760.60
This document preview is styled for in-app review. All StayHia branding and support references have been substituted for the original issuer details.
Select your country or region
Tell us where your VAT, GST, or similar tax registration number is issued.
Add VAT ID number
If your registration requires review, verification may take some time. We’ll update you when it’s complete. More information about VAT IDs can be found here.
